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Webvisit our 5g home & lte home equipment return faqs. How to return your fios equipment. You must contact us to start the return process. We’ll let you know which ups stores are near your address so you can drop off your return. Or you can use the ups. I called a ups store to find out what the procedure is, and they weren't sure whether i am supposed to. Webthe return is supposed to be brought to a fios corporate store location. Not a verizon wireless location. In my area verizon wireless doesn’t even like taking fios. Webreturn rented equipment to the ups store nearest you. You do not need to box up equipment, since equipment serial numbers will be scanned and returned to verizon. Webaccessibility resource center skip to main content.